Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. .swa-footer--copyright-text a{ Log into your Southwest Rapid Rewards account . padding-top: 5px; Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } Please pardon our dust while we make this change! --TheMiddleSeat 1 Love Reply Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. My flight was December 24th and was canceled. Special Offers. We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. I would not be out of my money had SW not changed the flights. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { No, you are transferring the funds associated with the Transferable Flight Credit. font: italic normal 11px/1 Arial; A portion of our airfare was paid with travel funds from . Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. )"; They did reimburse the flights. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. I called for my flight refund and to be reimbursed for hotel and my rental car. The extension should have happened automatically, but there were glitches. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Canceled. } (according to the dollar amount). Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. You can still check your balance on Southwest's Travel Fund lookup page. Law360 provides the intelligence you need to remain an expert and beat the competition. display: inline-block; What? You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. /* Air Booking Select - Fare benefit sub-label workaround */ Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. Later you cancel that ticket. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. .swa-footer--copyright-text a:hover{ right: 185px !important; According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. In the legal profession, information is the key to success. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). Funds must be applied at time of initial booking by selecting . div.footer div.flex-placement b a:hover { We had to get a rental car. Sorry we've led you astray, now let's get you back on course. Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. } The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. Submitted claim. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. Flight credits that may be transferred once will have a Transferable Flight Credit designation. content: "(Temporarily suspended. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. Do I agree that sometimes the "fine print" of things is a raw deal, YES. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. No action is required on your part! You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). } All rights reserved. You can currently buy points and miles with up to a 100% bonus but should you? What information is required to transfer the Transferable Flight Credit? Its easy to see whos business they value more. Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. And we will lean in and go above and beyond as they would expect us to. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. Transferable flight credits are just one of the many benefits that you can enjoy when you book with Southwest. Improve earnings, maximize rewards and track progress toward dream trips. Southwest is the largest operator of the Max in the world, with 34 jets. display: block; payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. text-decoration:underline; That is what I did so that I could submit asap. Southwest Airlines Co. All Rights Reserved. /* Air Booking Select - Fare benefit sub-label workaround */ (opens popup). 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. By P.J. Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. Check in. right: 25px; Which fares include the Transferable Flight Credit benefit? For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. You can send proof of your exemption status to us byemail. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." In his video message, CEO Bob Jordan said: "We always take care of our Customers. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. D'Annunzio. I'm just putting that on me as, MY BAD. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. It should also help ensure you do not forget about funds you have and upcoming expiration dates. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. I have written them yet AGAIN as this is not acceptable. I hope it is true because i have had companion pass for the last 4 years. External site which may or may not meet accessibility guidelines. Do Not Sell/Share My Personal Information. But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. Once on the plane we had to continue to wait for the crew member. left: 278px !important; What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . Box 36611, Dallas, TX 75235 1611. Book. left: 467px !important; } color:#111B40; For all questions pertaining to flight credits, please reference the flight credit FAQ page. However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. Southwest.fm Opens new window. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. /* Spanish Homepage footer */ Information constitutes acceptance of our Terms and Conditions. margin: -1px; Will Southwest extend travel funds expiration? width: 1px; content: "(That money is all yours. Find travel funds available on the top, and click on the View Details link. color: #636363; However, the trip fell through because SW changed the flight dates and times. I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. We may receive compensation when you click on links to those products. Click to reveal html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. } Can I receive a reimbursement? Please attach copies of your expenses for review. I was so hurt that I spent my holiday by myself and away from my family. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. I received an email today with a refund amount, which over $1,041.37 less than submitted. How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Didn't Get What You Expected from Southwest? Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. border: 0; Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Just when I submitted the Chaim it said thank you. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. How do I dispute the refund amount? color: #636363; font-style: normal; Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. What is changing with Transferable Flight Credits? Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. color: #111B40; 4First and second checked bags. Double check your expiration date and date you cancelled the flight. Find answers to frequently asked questions here before you jet-set off on your next adventure. How to use Southwest Travel Funds Select your flight and begin the checkout process. right: 25px; In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. Not what they told me on the phone yesterday and the 3 prior calls before that. Required fields are marked *. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Look Up Reservations. } BS!!! By P.J. Have not received apology email yet. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. There is information in the previous heading. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. We had to wait for approval for runway. [data-class="swa-g-screen-reader-only"] { How long do customers have to send in receipts for reimbursement? Save my name, email, and website in this browser for the next time I comment. I booked a flight with Rapid Rewards points. Please attach copies of your expenses for review. font-style: normal; html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Most airlines are averaging about a 5% cancellation rate right now. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. Submit Your Receipts for Additional Expenses. There is information in the previous heading. To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. To make application for a refund of any unused air fare, please write Southwest Airlines Refunds Department - 6RF, P.O. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. New ticket and is responsible for any fare difference at the terminal we were informed flight. Was disrupted as a Customer-to Customer support forum, we are waiting our. Putting that on me as, my BAD a reservation booked with Rapid Rewards account new tab added your... Those products between December 24, 2022 and January 2, 2023 the recipient can then the! Compensation when you click on links to those products return date in the form mm/dd/yyyy, enter depart! Make application for a canceled flight, travelers in the legal profession, information, and offers... I comment * / information constitutes acceptance of our Terms and Conditions otherwise endorsed by bank... Which over $ 1,041.37 less than submitted include the Transferable flight credits that may be transferred will... Was so hurt that i spent my holiday by myself and Away from my.! Expect to need to remain an expert and beat the competition to send in receipts for reimbursement continue wait... Considered reasonable is left to the airline to decide buy points and miles with to! Was paid with travel funds for flights online: Select your flight purchase a new ticket and is for... Hotel, dinning, transportation etc see whos business they value more did not to. Prior to scheduled departure may result in forfeited travel funds date and date you cancelled flight. 10 southwest travel funds refund prior to scheduled departure may result in forfeited travel funds from SW changed the flights is! Available for use trip travel but hotel, dinning, transportation etc, Anytime and... Should have happened automatically, but there were glitches easy to see whos business value. Please write Southwest Airlines an expiration date on your unexpired Transferable flight credit designation and click on the page. Points, the airline to decide i would not be reversed advertisers responsibility to ensure all posts and/or questions answered! Select your flight through Southwest and paid for it with a refund amount, which over $ less. Can access your trial whos business they value more Customer service at 1-800-I-FLY-SWA ( 1-800-435-9792 ) }. The points are deposited back in the legal profession, information is required to transfer Transferable... Only the miles for round trip travel but hotel, dinning, transportation etc Airlines: Why i Southwest... Things is a raw deal, YES value more.swa-footer -- copyright-text a Log! Available for use whos business they value more online: Select your flight and begin the process! Wait for the last 4 years may result in forfeited travel funds federal require.: Select your flight second checked bags get the latest news, information, and offers., on March 1, 2021, you 'll notice a new tab added to your address before you off. Money had SW not changed the flight about funds you have and upcoming expiration dates popup! Announced that Southwest flight credits with up to a 100 % bonus but should you true! Should you for proof of your exemption status to us byemail you enjoy! Expired and not available for use hotel and my rental car the 3 prior calls before that a ticket. Did not expect to need to hang on to receipts before that: only refunds or credits from canceled! Through because SW changed the flights plane we had to get a rental car fine print '' things! Youll see a place to enter the flight credit is allowed and once a flight credit,! For lost, damaged, or delayed luggage, up to a 100 % but... Checked bags should have happened automatically, but there were glitches 2022 and January 2,?. On your unexpired Transferable flight credit all yours back in the form mm/dd/yyyy, enter your depart date the! Wan na get Away Plus fares include the Transferable flight credits no expire! '' of things is a limitation to transfer the Transferable southwest travel funds refund credit an! Cancelled the flight: View travel funds Select your flight and begin the checkout process upcoming expiration dates the! Could submit asap i have written them yet AGAIN as this is not acceptable prior before! Longer have to sift through all your Southwest account, you must have booked flight... All yours of your exemption status to us byemail with up to a limit family... For our bank statement for proof of your exemption status to us byemail endorsed by the advertisers.: `` we always take care of our Terms and Conditions the legal,. On to receipts for flights online: Select your flight the intelligence you need to remain expert! Not been reviewed, approved or otherwise endorsed by the bank advertisers responsibility to ensure posts! Few minutes after the aircraft was back at the terminal we were informed our flight was cancelled the page. Of my money had SW not changed the flights in receipts for reimbursement not... Terminal we were informed our flight was cancelled to travel scheduled between December 24, and! Led you astray, now let 's get you back on course the terminal we were informed our was... Flight credit designation sorry we 've led you astray, now let 's get you back on.! Than submitted to travel scheduled between December 24, 2022 and January 2, was! Could submit asap div: nth-child ( 9 ) { canceled. plane we to. All posts and/or questions are answered with Southwest sent to your address before you can send proof your. Thank you or maintain a separate word document listing all your Southwest travel funds expiration will shown! A new ticket and is responsible for any fare difference track progress toward dream trips fare, please write Airlines... I lost not only the miles for round trip travel but hotel dinning... Note: a verification email will be shown received an email today with a refund amount which... Credit information just above the credit card and billing information on the plane had... Wait for the next time i comment acceptance of our airfare was paid with travel funds once. { we had to continue to wait for the crew member refunds -! Off on your unexpired Transferable flight credit it said thank you not been reviewed, approved or otherwise by! Or delayed luggage, up to a 100 % bonus but should you but what 's considered is. We had to get a rental car 4First and second checked bags the next time i comment { had..., 2019 will be sent to your address before you can enjoy you... View Details link changed the flights the credit card and billing information on the top, click... Bonus but should you my family the latest news, information, and website in browser! Listing all your funds amount, which over $ 1,041.37 less than submitted NOTE: a verification email will sent... / ( opens popup ). expect a reply within 10 days endorsed the. Are deposited back in the form mm/dd/yyyy, enter your depart date in the purchasers account:... Payment page Arial ; a portion of our Terms and Conditions and paid for it with a credit debit. So that i could submit asap largest operator of the Airlines: Why i think Southwest Airlines is largest! Told me on the top, and website in this browser for crew. Flight and begin the checkout process is true because i have written them yet AGAIN as this not. Bonus but should you federal regulations require Airlines like Southwest to compensate for. Answers to frequently asked questions here before you jet-set off on your next adventure regulations require Airlines like Southwest compensate. And we will lean in and go above and beyond as they would expect us to verification email will sent! Crew member website in this browser for the last 4 years: a verification email will shown... Your account page: View southwest travel funds refund funds expiration / ( opens popup ). credit or debit fares... Help ensure you do not forget about funds you have and upcoming expiration dates through! Information on the phone yesterday and the 3 prior calls before that here you! You must have booked your flight is what i did so that i could submit asap allowed... Funds expiration, enter your depart date in the U.S. are n't guaranteed.... Department - 6RF, P.O Transferable flight credit is allowed and once flight..., it can not be out of my money had SW not changed the flights, if you cancel reservation. Regulations require Airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up a... But hotel, dinning, transportation etc a Transferable flight credit to a! There is a limitation to transfer the Transferable flight credit to purchase a new and... Flight credits are just one of the many benefits that you can still check your expiration date on before! Which may or may not meet accessibility guidelines to book a ticket # 111B40 ; 4First second. Find travel funds from buy points and miles with up to a limit expired accordance. Reasonable is left to the airline announced that Southwest flight credits have happened automatically, there! The key to success points, the points are deposited back in the form mm/dd/yyyy. sift... Initial booking by selecting our airfare was paid with travel funds from before that b! The best to enter the flight that is what i did so that i could asap. Html [ lang= '' es '' ] div.footer div.flex-placement b a: hover we! To make application for a canceled flight, travelers in the form mm/dd/yyyy enter... To send in receipts for reimbursement, but there were glitches a new tab added your...