February 28, 2023. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! Are there chairs (aside from cabanas) to leave our belongings? ", First published on February 19, 2021 / 8:00 AM. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. I took the kids again in Sept 2020, after lock down began. We do not offer any hook ups or dumping stations. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Learn how to find your missing items by visiting the lost and found page. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. The other two were bogus. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. You want to play MagicQuest? ), and full of aggressive tweens who will, at some point, accidentally kick your preschooler in the face. We can also assist with rescheduling your stay for a time that works better for you; please contact. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. Waterslides and our elevated attractions are not wheelchair accessible. Some properties may have special restrictions. Paper towels were overflowing in the garbage. Resort officials say they will offer full refunds to all guests. There was a line to wait in order to get into the arcade due to covid capacity limits. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Because we do offer some rides that are considered to be extreme, we encourage you to view the restrictions for each attraction. What time can you use the waterpark at Great Wolf Lodge? "It was our 3-year-old's birthday," she said. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Is grilling / cooking permitted at the resort? We welcome guests with special dietary needs. Purchase your Day Pass here. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). "I was like, 'How many charges are you guys gonna charge me?'" Where can I purchase toiletries if I forgot something? We contract with a company that independently audits lifeguard performance and vigilance. I recommend that as a healthier alternative than mindless video games. Yes! February 28, 2023. To redeem points, members must book directly on greatwolf.com and be logged in to their account. There are changing rooms, lockers and showers available for you. The water rides are the big draw, but be sure to check out the ropes course. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. We look forward to welcoming families back to our resorts and creating more howling fun moments. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. This is the version of our website addressed to speakers of English in the United States. What is the minimum age requirement to confirm a reservation? Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. This includes our restaurants, spas and MagiQuest. 1 minute read. The lockers are rented on a daily basis for a nominal fee. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Local calls are included in your stay. While the water park is included in the price, it is not all that spectacular. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. This can be paid by credit card. When setting up a reservation online, we require the number of children under 2 to be listed. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. You must provide a valid photo ID along with the credit/debit card used to make your reservation. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. What do I need to provide when I arrive at the lodge? We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. My daughter loved it.- Also - most of the guests were not wearing masks. No thanks! Really smart of them to have a franchise in the lodge to get the business of people who don't want to pay an arm and a leg for their breakfast buffet in the main restaurant. Please be advised that if the crib is not returned upon check out there is a replacement charge. They then had to postpone until February, which then got postponed again. Points can be redeemed when booking with a Deal and/or Bonus Deal. Members must complete their profile and set a password to have access to all benefits. Having now seen them (but not rented), we would NOT rent one in the future. I booked a stay over 60 days in advance as part of a running promotion. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. The non-refundable Flex package will allow guests to cancel with a refund of the first night's deposit, or reschedule stay dates without incurring any change fees as long as the reservation is still outside of the 48-hour window of arrival. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Walker tried and failed to get a refund; getting all kinds of conflicting stories. I contacted customer service and they assured me that was not the norm. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Our resorts consistently rank high in cleanliness as measured by you, our guests! Click Here to Book Direct. He brings real fun and joy every time. What can I do if someone gets sick before we arrive? The shower handle was semi-broken and hard to turn on and off at times. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. We cant wait to go back. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. I will never spend money here and encourage others not to.More. Swim diapers are available for purchase in the lodge; please see a Pack Member for assistance. We also discourage use of the hot tubs. COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. Huge downside though: the bathrooms. The following day the park was just as filthy. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Am I able to charge things back to my room? Points can be redeemed when bookingthe room portion of a future stay. Of course not. Bonus Deals are tailored to individuals. However, Gov. The kids had a fun, albeit an expensive weekend ($600+/night). There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. But Great Wolf Lodge is hoping the reopening process is sped up. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Members must log in and select their Bonus Deals before completing booking. We quickly learned during our stay that it's quite unfortunate that there isn't a better location for all the kids free activities other than the lobby because it makes it difficult to get around. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Gross.- Staff was very friendly. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. The 414-room resort will open its doors to the public on Aug. 24 with . Why not buy 3? You are subject to the best available rate on these new dates. If we didnt drive do long to get there we would have left. Bonus Deals can be used with deal codes. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . If i had another choice i would not come here. Internet access is included in the resort fee. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Does the resort have wheelchair accessibility? 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