As others have said, the only reason this company is still in business, is because there is no other option for internet service in Truckee. If you want to try out another provider, its easy to find an alternative to Suddenlink. You may receive a customer satisfaction survey 24 hours after your appointment. Switch to Community Phone, a reliable landline service provider that connects to cell towers in your area, eliminating the need for an internet or copper connection. Check for Outages . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Ape need Modem and router for suddenlink, Doesn't know anything about it. Then, click on the account details option. If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. (h) Deactivation. Subscribers have the right to cancel their service before the elapse of the contract. I cant say enough good about this company! Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} You will receive a confirmation message. You can cancel via the following channels: Heres how you can cancel your Suddenlink service subscription on its website: Give a ring to Suddenlinks customer service on 877-694 9474 and request the cancelation of your subscription. Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. Community Phone is the best wireless landline service provider in the U.S. Their landline base connects to cell towers in your area, eliminating the need for internet and copper cables. We strongly recommend that you upgrade to a more current browser. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. regardless. So he said he would request that the tech return right away and look at the issue. How To Cancel Suddenlink Updated Guide 2021, Does Ethernet Cable Affect WIFI Speed Which Connection To use, What is AT&T Locker App? Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. Some of the most popular Internet providers in the United States are: Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. Will I be charged an Early Termination Fee on Suddenlink? Cookie Notice Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Fees to Cancel Your Account with Suddenlink. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. No, there is no possibility to pause your Suddenlink subscription. Built-in antennas on the landline base give crystal clear voice quality even in areas with low reception as they amplify signal strength. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. By phone (Sat. Your IP: Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) They are offering a 30-day money-back guarantee if youre not satisfied with the service you selected. Channel 7 investigated dozens of complaints against the company Suddenlink. This time the person on the phone was able to determine through his computer that it was an issue with the modem/router so we agreed to have a tech come out and replace it. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. Do you really want Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. - I had to wait 7 days before an appointment was avilable. Please try again later. Otherwise, youll be calling when you should be sleeping or working. Some of the reasons why customers want to cancel Suddenlink services are: Steep price hikes after the first year of being a Suddenlink subscriber can be unsettling, unpleasant, and frustrating to the users. Add the most recent copy of your Suddenlink bill. Head over to our Optimum customer service guide to learn more. On June 10, 2022, Suddenlink. Suddenlink has business customer chat and phone support (+1-855-270-5527). If youre not certain which service will work better for you, check our succinct comparison breakdown below: Typically requires a contract of minimum one year, DoNotPay Finds the Services Youre Underusing. If you dont see one, try calling tech support at +1-877-794-2724. That hurts. Cancel Suddenlink Services in the Blink of an Eye. steps outlined below to contact Suddenlink. I called Suddenlink at noon to see where the tech was. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. Learn about all the COVID-19 precautions our technicians are taking to ensure the safety and health of you and your household. Get your disconnection confirmation email. Sudden link is too expensive with hidden fees everywhere. Do you really want This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. See also: Overview | Internet | TV | Bundles | Channel lineup. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? You will see a window with a calendar of dates. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Click on 'Account Details' and then 'Terminate Account'. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. Check under My Services for Suddenlink outage details. Next, please navigate to the account information section and click on it. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Secondly, ensure you collect a receipt. If you have tried to cancel your Suddenlink account but for some reason they wont let you, or your final bill is far beyond what you were told were the closing costs, consider using FairShake. Curious what other providers are in your area? To reach a Suddenlink representative by phone, dial +1-877-794-2724. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Back to top Late cancel {{data.TIME}}. For more information on our methodology, check out our How We Rank page. How to Cancel Suddenlink Services on Your Own? She was pleasant and for the first time I felt like someone was actually trying to help me. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. 2023 CSC Holdings, LLC. Pricing, terms, and offers subject to change and discontinuance without notice. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. She then asked to make sure that we needed a phone line serviced. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. We are launching here soon. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. All trademarks and service marks are the property of their respective owners. Well search for your dormant subscriptions, then offer to cancel them on your behalf. Then the system will send you to a rep. 2. First dial the customer support number: 1-877-694-9474. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Third parties might charge additional fees should you cancel your account early. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. You can also call customer service on the phone to cancel your subscription. Best deal on a Fiber future proof for suddenlink? If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. . She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. Start Troubleshooter Or chat with us now to schedule. Delayed by In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. State your reason for termination of service. Community Phones landline base has a 12-hr backup battery that works even during a power outage. You could cancel service in two ways: online or on the phone. Im curious if i could get a Modem/ router combo that will set me up to use the same hardware if that fiber dream ever comes true. The cancelation will go into effect at the end of the then-current billing period. -After another long wait I got in touch with another representative who told me that the tech will have to call back and schedule a new day to come out. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. ): 9:00 a.m.6:00 p.m. (CST) {{hr}}:{{min}}{{daySlot}}, Your This will surely increase the credibility of your complaint. Suddenlink, which is transitioning . - At 8pm there is still no tech and no phone call. If youre moving to a new address, Suddenlink makes that easy for you. (Helpful dialogue: We can still be friends), No way to cancel without speaking to a rep. At 4:45pm the technician called and said that the closest node to our service area had been worked on and he felt that he didn't need to come out because that probably fixed the problem and said to have a nice day before hanging up. Call Suddenlink customer service at: 877-694-9474. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. All rights reserved. In addition to canceling Suddenlink, DoNotPay can help you demand your money back. Since the base connects to cell towers in your area, you get guaranteed call clarity. You can . Suddenlink has become synonymous with rude and unhelpful customer support. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Has your service with Suddenlink left you disappointed? Customers on the West Coast may need to wait until a Saturday to call or chat. But you can save transcripts yourself: Experiencing technical difficulties? Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. SUPPORT. Privacy Policy. Log into your Suddenlink account. You'll then need to return your equipment by mail or in-person at a Suddenlink store. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. If youd prefer to speak to a rep about your move, call, Let em down easy. Your {{appointmentViewSelected.APPOINTMENTTYPE}} appointment is complete. All services not available in all areas. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Ask what hidden fees you might face as a result of cancelling your service. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. It applies only to the monthly fees. Place it inside the box and seal it. Reschedule your repair appointment. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. If you are not home, the appointment will be canceled, and you will need to contact us to reschedule. {{appointmentCancelSelected.labelDuration}}. In the the event you have an issue that is not covered within our service guidelines, we have. suddenlink tech scheduled for service 3 times, all no-show, service still out 1 month later. Call quality and clarity are dependent on the strength of your internet connection. Take your complaint beyond customer service and get a real resolution. Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. Save your document. 3. Then she asked for my ID access number, which I had already put into the system but repeated for her again, and she also said that was incorrect. You can email the site owner to let them know you were blocked. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. Need help? I hope that someone shows up on Tuesday. Payment may be requested when you are scheduling your appointment with a sales representative. Do the right thing and at least call (or do it in person). You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. A confirmation lightbox pops up. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Receive a customer satisfaction survey 24 hours after your appointment say goodbye to poor service, only to lose of... Phone to cancel your Services before the elapse of the contract ( 1-877-794-2724,... 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Optimum Business Hosted Voice service Plans TV for more information on our,... Customer support at +1-877-794-2724 noon to see where the tech was cookies to ensure proper... First woman that answered was sweet and elderly and had trouble understanding name... Support at 1-877-794-2724 PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Hosted Voice service Plans TV are not,... The service you selected email the site owner to Let them know you were blocked doesnt wait... Phone and say goodbye to poor service, only to lose sight of it after a few days she paused! Landline base give crystal clear Voice quality even in areas with low reception as they amplify signal strength problem... Calling when you should be sleeping or working ), or via online chat at...