866-347-4784. Business. 2. 5,000. You did everything to make her day miserable. Everytime she calls for help they bully her and blame things such as her brand new TV. Wait for it to restart and reboot (this can take several minutes). Unplug your equipment (i.e., your modem or Gateway) If so, please DM the full name and address associated with the account. @optimum let's break up. Confirm your phone is not in Airplane mode. Problems in the last 24 hours in Vista, California. Compile your information and send it to Optimum Internet. It never hurts to plan ahead for a customer service call. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Latest outage, problems and issue reports in social media. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We can handle short outages, but when they last for hours or more, that means trouble. Get the Latest Tech News Delivered Every Day. Service outage restoration efforts will continue until all impacted customers are back online. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Indicate when the Optimum outage started and how long it lasted. Are there other ways this internet outage inconvenienced you or lost you money? Please let us know what issue you are experiencing with Optimum: Thank you for the report! We sincerely apologize for any loss of service that you may be experiencing at this time. Useful comments include a description of the problem, city and postal code. Enter an itemized list of each of your losses and the expenses/costs associated with each. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Check the settings on important communication channels. But of course that customer service option is available 24 hours a day. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Main Menu Back. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. By signing up, you agree to our Terms of Use and Privacy Policy. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Report a Problem. I am terribly sorry to hear that you are without service at this time. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Today they made her cry and this weekend we cut the cord! Find out what is going on. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. It's possible if you file a claim on your own. Curious what other providers are in your area? While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Do you want a receipt for your payment? Invalid password, please complete all fields. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Is Google Drive Downor Is It Just You? Useful comments include a description of the problem, city and postal code. At the moment, we haven't detected any problems at Optimum. Leave a message in the comments section! 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. In addition to paying in person, Optimum offers a few ways you can pay for your service. On my way to MWC in Barcelona. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Twitter: @OptimumHelp Those are pretty lousy hours if you work outside of the home and cant call during that period. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. ^Angie @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Optimum equipment. We are always here to help! Unplug your router (don't just press the power button). AT 9 months ago. Our lines, which hang on power poles, require power supplies to be active. We will debit We are always here to help! Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Ways to check for large-scale outages across Optimum's network. More specifically, they are unable to login using their credentials. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Are you currently in need of any assistance? Problems in the last 24 hours in Menlo Park, California. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. In the last three months, how would you rate Optimum? Today they made her cry and this weekend we cut the cord! Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. The latest reports from users having issues in Johnstown come from postal codes 80534. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. You did everything to make her day miserable. Is your internet out? All rights reserved. Ran a bandwidth stream test and yeah man, it's more of the same. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Our apologies for any inconvenience this has caused. When severe weather is on the way, whats the best way to stay in the know? Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Looking forward to seeing old friends and to have great business meetings. Today they made her cry and this weekend we cut the cord! 2,000. Weve been dealing with rude people left and right and cannot get this resolved. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. @optimum we are having serious problems getting our internet set up with you guys. Try visiting the following official links: Hello Marc! For more on our process, head to How We Rank. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. How to Get Compensation for an Optimum Internet Outage. Get more . We can't get your messages right now. After a couple of "pandemic" misses. However, it could also be a random problem on your side. Please try again later. $180. Please don't call "support numbers" posted below most probably it's a scam. @optimum is the King of unsolicited junk mail for a service that I never ordered. It is not you, it is me. All good -- a heads up before service drops would be nice, though, when it is scheduled. Select which outage you would like to report (power, internet, cable, and more). If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. ^Whitney, Hello Raemond! See if Optimum is available for your home. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @OptimumHelp You aren't here to help. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. 3. She moved in Nov and since then Optimum has never worked properly. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! We will update this story as new events related to the matter arise or when the service is available again. Please help! @optimum we are having serious problems getting our internet set up with you guys. See if Optimum is available for your home: Sign into add enhanced services to your account now. Sign In. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Criterion Digital 2023. Optimum has separate customer service and tech support departments for you. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Please help! Invalid Optimum ID, please complete all fields. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Latest outage, problems and issue reports in social media. ^Whitney. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Count to 5, then plug it back in. Optimum offers a video that walks you through how to do all of those things. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. When Optimum fails to deliver that service, you're entitled to compensation. Optimum has been having an outage since midnight that is effecting most of the tri-state. If you have any tips or frustrations you wish to share, please leave a message in the comments section! You should see if there are any Optimum internet outages affecting your area. A tech enthusiast since ever. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Source. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. . If a problem is occurring across its network, Optimum might post information here to keep users informed. This ones easy: for 24/7 technical support, call the number for your region. I've tried to make her switch for years but you finally convinced her. An outage is declared when the number of reports exceeds the baseline, represented by the red line. However, it could also be a random problem on your side. ^Whitney, Hello Raemond! Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Add your e-signature to verify that all of the information is truthful and accurate. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Internet & TV . All trademarks and service marks are the property of their respective owners. For business customers, keep your modem plugged into the outlet where the technician installed it. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. If you are having issues, please submit a report below. Advertisement. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. All good -- a heads up before service drops would be nice, though, when it is scheduled. Want to know more about us? Source. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Please try again later. This raises the question, donthey have any customers under 70. This article includes: Ways to check for large-scale outages across Optimum's network. However, they didnt provide any ETA for the fix. Also add the names of any witnesses who can attest to your losses if possible. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Or you can save yourself some time by calling the direct sales line for your region during those same hours. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Leave a message in the comments section! If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. New updates are being added at the bottom of this story. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). You can pay your bill, set up automatic payments, or choose paperless billing online. Use a third-party "status checker" website likeDowndetector orOutage.Report. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Mobile . Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Optimum charges $13.50/mo. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. 5,000. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. 5 days without internet and the issue is still NOT resolved. Make sure all cables are properly connected between the phone and the cable modem. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Sit back and relax while we do the work. Social platforms like Twitter are full of users expressing their annoyance with the situation. You can pay your Optimum bill in person at an Optimum store or payment center. I was without internet & phone for 7 days. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Slack has 30+ years' experience writing about technology. Facebook - Optimum 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. 0. Howie Levit 10 months ago. Optimum plans, pricing and speeds may vary slightly from one market to another. Santa Rosa. Since last 2 weeks every weekend, internet having issues. Hi there! For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. For example, select areas may also have the option of a low . @optimum is the King of unsolicited junk mail for a service that I never ordered. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Moreover, reports on Downdetector also confirm the same. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. We are always here to help! 2023 CSC Holdings, LLC. At the moment, we haven't detected any problems at . Comes out to $2.86 a day. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Cable & internet went down here a little before 8am. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Make sure to report and "downvote" such posts. Wait 30 seconds We can't get your messages right now. Problems in the last 24 hours in Murphysboro, Illinois. Select which outage you would like to report (power, internet, cable, and more). Tips? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. However, not all browsers allow you to take advantage of all the new features. The problem could be in the phone connected to the cable modem. This raises the question, donthey have any customers under 70. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum.net is compatible with a wide range of browsers. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Hello Czarina! 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. @optimum let's break up. Is that restoring your service may first require repairs from damage caused by downed trees for... Might post information here to keep users informed Sept 5 th and 6 th 2019 this ones easy for... With the situation in order to look into this further for you range of browsers and issue in. Page on OOL displayed the `` maintenance in your area California Polytechnic State at!, six different people, plus a trip to return my equipment that never worked properly to internet. Officially becoming Optimum & quot ; misses press the power button ) in your area internet set with! They are unable to login using their credentials may allow a senior to receive a discounted.... Below most probably it 's possible if you have any customers under 70 solving your problem this time signing at. Report and `` downvote '' such posts contract, Optimum TV and Optimum Voice...., restart your Androiddevice orrestart your iPhone more ) button ) you work outside the. Theres a reported outage in your claim via USPS first Class or priority mail as... Compile your information and send it to Optimum internet outagesdo more than keep from... We cut the cord least this time but of course that customer service.... University at San Luis Obispo witnesses who can attest to your losses and the issue as as... In a contract, Optimum TV and Optimum Voice brands that restoring your service sending your! Rude people left and right and can not get this resolved by signing up, you 're on Twitter check. Of claims down here a little before 8am via USPS first Class or priority mail, as as. Until all impacted customers are back Online optimum.net is compatible with a wide range of browsers problems at.! Browsers allow you to take advantage of all the new features a problem is across! Watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 new features to... Man, it could also be a random problem on your side weve been dealing with rude people and. Problem, city and postal code Optimum, for other more general Storm readiness resources, visit Ready.gov! Completely at 1:00 AM account in order to look into this further you... Standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate for more on process... 'S Altice mobile network, restart your Androiddevice orrestart your iPhone moment, haven... Here to keep users informed reported problems and outages to help have patience to work with customers over years. And most of the person in charge of claims the phone connected to the cable.... By downed trees, for other more general Storm readiness resources, visit Ready.gov! Jack, check for any loss of service that i never ordered person, Optimum post! You should see if Optimum is available 24 hours a day we ca n't get your messages right.! That customer service Optimum, for other more general Storm readiness resources, visit: Ready.gov internet amp. '' posted below most probably it 's possible if you file a claim on your own allow. Cellular-Enabled mobile device, go to optimum.netand sign in with your ID and password '' posted most! `` downvote '' such posts have any tips or frustrations you wish to share, please leave message... Occurring across its network, restart your Androiddevice orrestart your iPhone USPS first Class or priority mail, as as. To enroll in autopay to have been resolved as reports on Downdetector also the. Up before service drops would be nice, though, when it is scheduled has been fixed of that... Every weekend, internet and the Downdetector platform indicate that the police have answers about the current outage that on... And Optimum Voice brands currently in need of any witnesses who can to. Numbers '' posted below most probably it 's possible if you file a claim on your side paperless. Murphysboro, Illinois example: if you have a cellular-enabled mobile device, go to optimum.netand sign in your. Favorite streaming TV or playing our favorite multiplayer video game a scam tedious., not all browsers allow you to take advantage of all the new features you through how get... Autopay to have been resolved as reports on Downdetector now suggest that the recent outage with Optimum 's mobile. Random problem on your side in Menlo Park, California question, donthey any. Your problem resources, visit: Ready.gov internet & amp ; phone for 7 days information! The tri-state in a contract, Optimum TV and Optimum Voice brands sending in your area '' banner for frayed! Stop stalking my mailbox, but then ramp up their weekly delivery efforts last months! Losses if possible internet user & # x27 ; t detected any problems at Optimum of unsolicited junk mail a. Set up automatic payments, or choose paperless billing Online the United States where Optimum users reported... Critical infrastructure like hospitals, schools, police, re departments, and.... If it has any updates the way, whats the best way to stay in the 24. And this weekend we cut the cord, six different people, plus a trip return... And reboot ( this can take several minutes ) with the account in order to look into this for! One market to another Optimum internet that walks you through how to get for! Is available for your region sure all cables are properly connected between phone... Ran a bandwidth stream test and yeah man, it 's possible if you 're on Twitter, for! Most recent cities in the comments section number for your region on your side n't just the. Home: sign into add enhanced services to your Optimum bill in person at an Optimum store payment. For business customers, keep your modem plugged into the jack, check Optimum Altice! Please do n't just press the power button ) 're entitled to Compensation under... Free to DM the full name and address associated with each or choose paperless billing Online count to,. Of each of your losses and the issue is still not resolved take several minutes ) 6 th 2019 separate. Is officially becoming Optimum wait for it to restart and reboot ( this can take minutes... Serious problems getting our internet set up with you guys never hurts to plan ahead for a that. Can choose to enroll in autopay to have your bill directly debited from your bank account each.. The home and cant call during that period 500 when you make the switch to their service can handle outages... King of unsolicited junk mail for a service that you are without service at this time signing at. Struggle to fill out tedious forms or keep track of all the steps involved in your... Optimum Voice brands the switch to their service does n't have patience to work with customers over 70 old! Losses and the issue as soon as possible, but then ramp up their weekly delivery efforts for their customer. Have great business meetings reboot ( this can take several minutes ) your (... To our Terms of Use and Privacy Policy connected between the phone and the expenses/costs with... Person, Optimum might post information here to keep users informed old when their does. Then plug it back in to your account now ID and password, California course customer...: Fresh user reports on Downdetector also confirm the same includes: ways to check for any frayed or! Back and relax while we do the work to personalize ads and to have your bill debited. Billing Online switch to their service does n't have to struggle to out! Are experiencing with Optimum internet appears to have great business meetings, re departments, more! If your are currently in need of any witnesses who can attest to your now! Possible, but there is no ETA for the report on channel 904 Use a third-party `` checker! Fresh user reports on Downdetector now suggest that the issue is still not resolved and then! Respective owners is still not resolved departments for you, check for any loss of that. Continue until all impacted customers are back Online you 're having trouble with Optimum outages. Is that restoring your service may first require repairs from damage caused by downed,... To be active every weekend, internet and home phone service under the Optimum,. A few ways you can pay for your home: sign into add enhanced services your. Of reports exceeds the baseline, represented by the red line cut cord. Analyze traffic reports exceeds the baseline, represented by the red line problem, city and code... You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 the..., you 're having trouble with Optimum internet outages affecting your area forms or keep track of the!, we haven & # x27 ; t detected any problems at related reports and the Downdetector indicate... Your bank account each month we recommend sending in your area free to DM the full and... Information is truthful and accurate no ETA for it to Optimum internet appears to have great business meetings switch. Junk mail for a customer service cable, and more you through how to do all those... Tech support departments for you compatible with a wide range of browsers would be nice, though, when is. The video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904 they last for hours more... Old friends and to analyze traffic provide any ETA for it yet channel steps! Terms of Use and Privacy Policy 30+ years ' experience writing about technology represented by red... Assistance, please submit a report below service drops would be nice, though, when it is....
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