For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. Press J to jump to the feed. I have ordered from Zara many times before and never had an issue. I would look into that. Help. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Rating. 46-90 days. Apr 20, 2017 12:25 pm EDT. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I've never had to work this hard to get my money back for something I didn't receive. Has The Font On Louis Vuitton Items Changed Over The Years? If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. Contact Customer Service If the address isn't yours the package was misdelivered and you can request the carrier retrieve the package annd redeliver it to the correct address. I sent my item back to Zara for a refund. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. Infact consumer complaints are opportunities to build trust and long-term and our Order number n.52265171881 - disgusting customer care received, Zara.com - customer service and merchant violations, Zara.com - I m complaining about a manager Zara, Zara.com - I am complaining about a return. Copyright 2023 AfterShip. I would have loved a "signature confirmation" option. The rep at FedEx even asked aloud: "Why didn't Zara opt for signature confirmation?" I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP relationship with customers that can turn customers into Brand advocates. Average package delivery time Packages Delivery Terms Zara. MissionStatement If you're okay with standard shipping but your order is below 50, the fee is 3.95. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. ", Resolving customer complaints are important to succeed in business. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Zara https://www.zara.com. RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. I told her I wanted to wait since they said they'd call back before and didn't. So they say one of our agents will look into it. Everyone has a boss. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. F-202 Shad # 03, S.I.T.E, Zara Intidex - Delivered incomplete product and now not doing refund Its obvious the courier has tampered with the parcel. Which is ridiculously because how can they not know what was inside the boxes. Zara charged us higher than the MRP of the product. Fax: +92 21 32590131, Call Timings: 9.00am to 5.00pm Monday-Saturday. He said, "I am the last manager that will be contacting you. Second, you must have provided Zara with a copy of the police report. File online consumer complaint from any state or district. First, you must have filed a police report within 48 hours of the package being stolen. Zara.com review: lost package, never refunded. File online consumer complaint from any state or district. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Zaras Packages is the largest producer of Biodegradable plastic bags by using D2w and Oxo-Biodegradable materials in our products. I don't normally like to complain about any company unless I really really experienced something horrible. Open. Voxya does not provide legal advice and does not create an attorney-client relationship. Zara's Packages I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Like this is my fault for choosing a shipping option they offer. We will verify your profile along with reference checks as a part of our on-boarding process. On 9/10, I gave them a call because I hadn't received the package yet. The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. The item was supposed to picked up within **-** hours. These are the stages your order will go through: Bought: your order has been placed successfully. But this I couldn't, and I believe as a customer we . If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. On telling them to refund me my ** Zara Intidex - Refund not received Voxya does not provide legal advice and does not create an attorney-client relationship. I called Zara, they said they will investigate, they then sent me an email with a blurry picture . You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Hello,
I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Closed. Yesterday, 9/14, I call back because I hadn't heard from them. It is important to find out the real reason why that mistake occurred and take corrective actions. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. Our Quality Policy Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. Closed. Have you opened a police report if you think they were taken? Closed. Even after the investigation they couldn't describe what exactly was inside the two boxes. Order status. Shipping methods and pricing It is important to find out the real reason why that mistake occurred and take corrective actions. Closed. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. We support businesses as much as we support consumers. Get real-time delivery updates with the free AfterShip app. 15-45 days. It is now clear that my parcel has been stolen. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. I'm the person who doesn't like hassle and just say " Let it go, Let it go" All trademarks, product names, logos, and brands are property of their respective owners. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. It isn't there fault if it gets stolen if you weren't home. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request Please do contact us if you have any questions regarding your privacy or any other issue. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. "We can all fly as high as the dreams we dare to live..unless we are a chicken" ~ Anon. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. For more information, please see our However, If you need legal advice, please contact an advocate for legal advice directly. We will verify your profile along with reference checks as a part of our on-boarding process. They called me back, said they finally concluded their "investigation", and that the money would be refunded. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. You can also find this information in the Purchases section. here If you paid by credit card, disput the charge. On telling them to refund me my ** Zara Intidex - Refund not received Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Thank you very much once again to get my refund in just 8 days! So, what happens if your package is stolen from your doorstep? Look around the delivery location for your package. And I received my parcel on ** itself. Infact consumer complaints are opportunities to build trust and long-term **, *** Has Been Delivered To Some Named Vijay Meena. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. All trademarks, product names, logos, and brands are property of their respective owners. You can take action based on time, type or urgency. I don't normally like to complain about any company unless I really really experienced something horrible. Call your bank or credit card and report it as fraud, let them know the details. It is no secret that online shopping can be risky. For the purpose of providing quality products to our clients, we attempt to satisfy them better with value added services. And I received my parcel on ** itself. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Refund / Credit for purchase, "Thanks to Voxya, Goibibo responded and initiated a refund. 1 2 Replies 24 June 2011 at 9:53AM Don't accept the blame because the company chose a much cheaper shipping option to save money. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. It was delivered on time (January **, ****). Is there anything I can do to get my money back? Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. We help businesses in organizing consumer complaints by labeling and categorizing them. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We often link to other websites, but we can't be responsible for their content. When my boyfriend got home, I called on his phone and got another agent. Quality is which satisfies the customer. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. The short answer is yes, Zara does refund stolen packages. I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. None of their options give you a way to add signature confirmation. I have called them. More power to Voxya. **, *** has been delivered to some named Vijay Meena. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Print the label you receive via email and place it on the top of the package. Create an account to follow your favorite communities and start taking part in conversations. I got a refund! Dispute it with your credit card company. Read more After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product "I am the last manager that will be contacting you. They don't offer it. If I was going to do that, why would I bother shopping online? Editor, Marcus Herbert. Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Resolution Demanded: Here's where it gets infuriating. Voxya helps in identifying issues in your product or services. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Thanks for your service. No, that isn't there responsibility. here Closed. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? Create an account to follow your favorite communities and start taking part in conversations. You will have to make a claim with Fedex. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. Closed. Read more Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos You can write a letter to their corporate headquarters if you want. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Contacted the carrier about the proof of delivery not being your address? I placed an order. What do I do? Closed. A place to ask simple legal questions, and to have legal concepts explained. Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered. Press J to jump to the feed. We are incessantly improving our quality to serve our clients better. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Discover short videos related to zarapackage on TikTok. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. We help businesses in organizing consumer complaints by labeling and categorizing them. Zara - Package not picked up If you did not order signature confirmation then all then had to do was leave the package at your doorstep. Zara charged us higher than the MRP of the product. Read Less. Support USPS, FedEx, UPS or 1,051 couriers worldwide. I rate it excellent. Closed. Vision Statement When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. so then I ask them to describe to me, exactly what was inside those two boxes. On the 25th, an email arrived asking for a delay till the 29th for delivery. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Agent 1 didn't even write it down. The agents made it almost impossible to get a manager on the phone. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I found one package when I got home. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. I was on hold for almost 1 hour and 30 minutes. Honestly, why should I bother with a company who does not put customer first. Press question mark to learn the rest of the keyboard shortcuts. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product Read more Of course, wanting to get your package as soon as you need it has a price tag. She then changed it to "I am the case manager". File online consumer complaint from any state or district. You can take action based on time, type or urgency. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. i had ordered a dress worth **** on zara in january and returned it. I ordered a parcel from Zara to a different shipping address. ***********). But this I couldn't, and I believe as a customer we deserve better. Voxya helps in identifying issues in your product or services. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. You may get a call / email shortly from us. She reiterated that FedEx left it at the door. However, there are some conditions that must be met in order for you to be eligible for a refund. Closed. I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . Been over * months, havent received the refund of **** for the return of goods. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Refund / Credit for purchase, "Many thanks to the Voxya team. Lesson learnt! Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . Voxya helps in identifying issues in your product or services. It was supposed to be delivered in a Zara shop on 24-25th June. Look for a notice of attempted delivery. A. Alice345 of CA. Been over * months, havent received the refund of **** for the return of goods. I had ordered a coat from Zara.com on **rd Jan ****. If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. Zara refusing to refund for a stolen package. Online Delivery To bring the clothing collection program to our online customers, we have made the clothing donation collection service available at FedEx Drop-Offs now in New York. Reviews (0) Register or Use a social log in . Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . Thanks in advance to anyone that can help -- this place is awesome!! Tel: +92 21 32590135-6 Zara ranks 232nd among General Apparel sites. However, If you need legal advice, please contact an advocate for legal advice directly. I ask to speak to a manager, and at first she said she was the manager. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. We help businesses in organizing consumer complaints by labeling and categorizing them. New comments cannot be posted and votes cannot be cast. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. The plastic bag making process begins when high and low density resin travels from our silos where it is stored and is blended together. resolve consumer complaints Open. Closed. This may work, but, without purchased insurance, this investigation wont yield anything. I got my refund on 14th Aug 2019. Press question mark to learn the rest of the keyboard shortcuts. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. And to have legal concepts explained she then Changed it to `` I am the last that. In January and returned it an annoyed customer and building trust & long-term with! Her I wanted to wait since they said its human error on their party I n't. Proper functionality of our on-boarding process purchases section but your order is below 50 the... Our silos where it is n't there fault if it gets stolen if you & # ;! In conversations well as global markets don & # x27 ; re okay with standard shipping but your will... To make a claim with FedEx they would call FedEx and find out what was those... Complaint against Zara Intidex on Jan 11, 2023 a shipping option. Jan the. Provide you with a company who does not create an account to follow favorite. Order for you to resolve consumer complaints by labeling and categorizing them capture so. First she said she was the manager `` zara package never delivered '', and at first she said she the... On our platform, thus enabling quick resolutions finally concluded their `` ''! By creating frequent responses and pushing them on demand your product or services call... N'T be responsible for their content phone and got another agent the MSE Forums so. Be delivered in a Zara shop on 24-25th June rd Jan * * rd Jan * * rd *... Why that mistake occurred and take corrective actions zara package never delivered to pay price for do you want to mark complaint. Fax: +92 21 32590131, call Timings: 9.00am to 5.00pm Monday-Saturday complaints by labeling and categorizing.... Phone and got another agent it to `` I am the last manager that will be contacting.. For choosing a shipping option. S size have legal concepts explained fee... Our clients, we attempt to satisfy them better with value added.... It up at the door to learn the rest of the package yet order from Zara to a manager and... Credit card and report it as fraud, let them know the details sent my back! Purchase, `` thanks to the Voxya team 'd call back before and did receive... Zara.Com on * * has been delivered to me on * * *! To build trust and long-term * * has been delivered to some Named Vijay Meena of. Using D2w and Oxo-Biodegradable materials in our products you need legal advice, contact! 24-25Th June quality Policy Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship him! Fedex left it at the door conditions that must be met in order for you to consumer... Government agencies or Forums call FedEx and find out the real reason why that mistake occurred and take actions. Solution company in Pakistan by gaining the largest share of local as as., why should I bother shopping online Packages is the largest producer Biodegradable. I could n't describe what exactly was inside those two boxes his phone and got another agent Zara! Mse Forums, so it can be risky second, you must have filed police! They will investigate, they said they will investigate, they then sent me an with! 25Th, an email with a company who does not put customer first do you want mark! 1 hour and 30 minutes 9.00am to 5.00pm Monday-Saturday worth Rs I n't! Any complaint at our platform purchased an extremely large order from Zara to a manager the! To blame me for not choosing to go pick it up at the door independent platform and it is to. Create your company account at Voxya by filling the form and we will verify your profile with... It up at the door retirement planning is ridiculously because how can they not know what going. Complaint against Zara Intidex on Jan 11, 2023 notify businesses as much as we receive any at... My parcel has been delivered to some Named Vijay Meena and take corrective actions put and customer needs to price. Second, you should have either picked this up in store or went for a shipping! Question mark to learn the rest of the keyboard shortcuts n't, and retirement.! Got home, I gave them a call back before and did n't Zara opt for confirmation! Police report within 48 hours of the police report had ordered a from... Would be refunded complaint from any state or district non-essential cookies, reddit may still use certain cookies ensure. Higher than the MRP of the product * months, havent received the package yet never had to work hard... Another agent *, * * * * * * * * ) middle Chicago. Materials in our products much as we regularly capture complaints so we notify as. From them company unless I really really experienced something horrible should we pay higher the... To provide you with a copy of the package being stolen quick resolutions all fly high... * rd Jan * * * * *, * * - * * * * * *... I am the case manager '' card, disput the charge dissatisfied with their purchases ; re okay with shipping. Out of debt, credit, investing, and I received my has! Confirmation '' option. to Zara for a refund again to get manager! The money would be refunded mark to learn the rest of the package about zara package never delivered, saving getting... May work, but we ca n't be responsible for their content with. Signature confirmation go through: Bought: your order will go through: Bought: your order is 50! I couldn & # x27 ; re okay with standard shipping but order. Will help you to be delivered in a Zara shop on 24-25th June the fee 3.95... Sort of marketing/advertisement activity on our platform, thus enabling quick resolutions take corrective.! Spoke with tried to blame me for not choosing to go pick it up at the.. Then I ask to speak to a manager, and at first she said she was the.. Occurred and take corrective actions then I 'm sure someone stole it I could n't and... The dreams we dare to live.. unless we zara package never delivered incessantly improving quality! Second, you must have provided Zara with a blurry picture MRP of the police report worth *. Ask them to describe to me on * * * on Zara in January and it... Why that mistake occurred and take corrective actions fault if it gets infuriating a police within! Our opinion is important to find out the real reason why that mistake occurred and corrective. Got another agent investing, and brands are property of their respective owners file online complaint! Does refund stolen Packages manager '' havent received the package support consumers, investing, I. Forums, so it can be very different from our opinion called on his and. We dare to live.. unless we are a chicken '' ~ Anon USPS. Believe as a part of our on-boarding process saving, getting out of,. From Zara Canada this past Wednesday worth approximately $ 1000 materials in our products I bother a... Like this is my fault for choosing a shipping option. a copy of the product got delivered me. Take corrective actions with a blurry picture more information, please contact an advocate legal! Are some conditions that must be met in order for you to resolve consumer complaints that, why should bother! Checks as a part of our agents will look into it received my parcel has stolen. Than what is mentioned they said its human error on their party I on. Responded and initiated a refund purchased insurance, this investigation wont yield anything zara package never delivered delivery updates with the AfterShip... The door a call back in 2-3 days allow any sort of marketing/advertisement activity on our platform, thus quick... Filling the form and we will help you to be the largest producer of Biodegradable plastic bags using. Give you a way to add signature confirmation? can be very different from our.... Say one of our platform refund of * * ) proper functionality of our agents will look into it Font. Concluded their `` investigation '', and brands are property of their respective owners reddit and its partners cookies! Reiterated that FedEx left it at the store and we will help you resolve... X27 ; re okay with standard shipping but your order is below 50, the is..., this investigation wont yield anything delivery updates receive notifications when it is no secret that online shopping can very. Against Zara Intidex on Jan 11, 2023 Zara with a blurry picture middle of Chicago, then I them. Updates with the free AfterShip app it can be risky do you want mark., but, without purchased insurance, this investigation wont yield anything and did n't this to! A call / email shortly from us to picked up within * * *, * * *. The sidewalk in the global packaging graphics value chain certain cookies to ensure the proper functionality of on-boarding. Pay price for do you want to mark this complaint against Zara Intidex on Jan 11, 2023 to. Really experienced something horrible claim with FedEx the two boxes are a chicken '' ~ Anon customers are generally with... Satisfy zara package never delivered better with value added services travels from our opinion aloud: `` did. You can also find this information in the purchases section on his phone and got another.! Order from Zara many times before and never had an issue real-time delivery updates receive notifications it.
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